Opervics pairs trained agents with AI-powered quality checks to deliver back-office, customer support, and technology services around the clock — reducing costs and fast-tracking performance, 24 full hours a day.
Dedicated agents assigned to your process, not pulled from a shared pool.
Every entry, ticket, and call is screened against your rules before it reaches you.
One operations floor staffed across real 24-hour shifts, weekends and holidays included.
AI-powered efficiency drives down costs while global delivery economics keep quality high.
Hiring, training, quality control, and shift coverage — handled for you, with AI reducing costs and fast-tracking performance every week.
AI-powered onboarding gets a trained seat answering real tickets — no six-month ramp-up.
Every ticket and entry is screened by AI against your rules before a customer or report ever sees it.
The same agents work your account every day, so nothing gets relearned week to week.
AI-generated insights on CSAT, response times, and answer rates land in your inbox every week.
Engagements run month-to-month, so you keep us because it's working, not because of a contract.
One number covers AI tooling, training, management, and QA — no surprise line items later.
You see exactly who's on shift, what they're working, and how the numbers are trending — AI keeps it all live, accurate, and actionable.
CSAT, first-response time, and answer rate update in real time — AI flags issues before they become trends.
AI transfers context, open tickets, and dispatch boards between shifts — nothing sits overnight.
You always know who is handling your account, and AI ensures backups are fully briefed when they step in.
Start with a single function or hand us the whole back office — every service runs through the same AI-powered quality layer and reports back through one dashboard.
AI-assisted support, live chat, and technical resolution staffed around the clock.
Explore CX operations →AI-powered data processing, document handling, and CRM upkeep, quietly kept current.
Explore back office →AI-qualified leads, appointment setting, and SDR support that feeds a full pipeline.
Explore sales ops →AI-assisted medical billing, coding, claims, and denial management with RCM discipline.
Explore healthcare →AI-powered claims processing, underwriting support, and policy administration at volume.
Explore insurance →AI-assisted bookkeeping, AP/AR, and reconciliation kept clean and audit-ready.
Explore finance →AI-assisted document review, contract support, and legal research under strict confidentiality.
Explore legal ops →AI-powered order support, returns, and marketplace management through every peak season.
Explore e-commerce →AI-powered IT helpdesk, systems support, and process automation built in-house.
Explore AI operations →Every vertical runs on the same AI-powered quality layer, tuned to the compliance and language of the industry it serves.
We handed Opervics our support queue expecting a dip in quality. Six weeks in, CSAT was higher than when we ran it in-house — the AI-powered checks caught issues before our customers ever saw them.
Opervics stands for Value Integration Services & Operations — every engagement is AI-powered and scoped to fold into how you already work, reducing costs and fast-tracking performance.
Your agents work only your process, so context never resets between conversations.
Errors get caught against your rules before they ever reach a customer or a report.
Two shifts hand off with full context, so nights, weekends, and holidays are covered like any other hour.
AI reduces costs while skilled, trained operators deliver at a fraction of onshore staffing costs — without cutting quality.
A structured transition designed to remove the risk from handing off a live process — with AI reducing costs and fast-tracking performance from day one.
We map your current process, volumes, and tooling before proposing anything.
Scope, staffing, and AI automation are defined against your actual workflow.
Team setup, AI training, and knowledge transfer run in parallel with your existing process.
Operations launch on the floor with AI-powered quality checks active from day one.
AI-driven monthly reporting and process reviews keep the engagement tuned over time.
A 30-minute conversation is usually enough to scope the first AI-powered process worth outsourcing.
Most engagements start with a single, well-defined function — one queue, one report, one support channel — so both sides can validate AI-powered quality before scope grows.
Every entry, ticket, or call is checked against rules built from your process documentation before it's marked complete — AI catches errors before they reach you, reducing costs and fast-tracking resolution.
Two dedicated shifts hand off with full context across a real 24-hour floor, including nights, weekends, and holidays — AI ensures nothing falls through the cracks.
Timelines depend on process complexity, but most single-function transitions move from discovery to go-live within two to four weeks — AI-powered onboarding accelerates the ramp.